Legal
Terms and conditions
1. Who we are
Vanitha's Home Kitchen, Van Swindensingel 56B, 3112 RK Schiedam, the Netherlands. KvK 94535922. info@vkitchen.nl · +31 6 47597672. We are a home kitchen preparing South Indian food for pickup and local delivery. We are not a restaurant and there is no seating.
2. How an order is made
Choosing dishes on our website is not yet an order. When you press Continue in WhatsApp, a message is prepared that you send to us. That message is a request. An agreement exists only once we have replied to confirm your order, including the dishes, the date, the time and the final amount.
We cook in limited quantities, so we may not be able to accept every request.
3. Notice periods
- Pre-order specials — at least one day before your preferred date.
- Party menus and seasonal items — as early as possible, as these are made to order.
- Daily dinner — subject to availability on the day.
4. Prices and payment
Prices on our website are in euros and are a guide. The total shown while you build an order is an estimate. The final amount depends on your selections, quantities and, for party menus, the number of guests, and we confirm it by WhatsApp before we start cooking. Seasonal items marked On request are priced by quantity.
The payment method and timing are agreed when we confirm your order.
5. Pickup and delivery
We deliver within roughly 5 km of Schiedam, covering parts of Schiedam and Rotterdam. Delivery is free for confirmed orders over €30 within that area. Send your postcode with your order so we can confirm we can reach you.
Pickup is by arrangement at a time we confirm. Please collect at the agreed time: freshly cooked food does not keep well.
Delivery times are our best estimate. Traffic, weather and kitchen conditions can cause delays, and we will tell you if that happens.
6. Changing or cancelling an order
Because we prepare fresh food to order on a specified date, the statutory 14-day right of withdrawal for distance selling does not apply (Art. 6:230p Dutch Civil Code, which excludes perishable goods and food supplied on an agreed date).
If your plans change, tell us as soon as you can. If we have not yet bought ingredients or started cooking, we will normally cancel or move your order at no cost. Once shopping or cooking has begun — which for party orders can be a day ahead — we may ask you to cover the ingredients we have already bought.
If we cannot fulfil a confirmed order, we will tell you as soon as possible and refund anything you have already paid.
7. Allergies and dietary requirements
Every dish on our website lists the allergens it contains from the 14 declarable allergens under EU Regulation 1169/2011. Everything is cooked in one home kitchen that also handles gluten, egg, fish, crustaceans, milk, nuts, sesame and mustard, so we cannot guarantee that a dish is free from traces.
If you have an allergy, tell us in your order and we will confirm before we cook. If we cannot prepare a dish safely for you, we will say so rather than guess.
8. Food safety after handover
Our food is cooked fresh and is meant to be eaten the same day. Once your order has been collected or delivered, how it is stored, reheated and served is up to you.
9. Complaints
If something is wrong with your order, contact us at info@vkitchen.nl or +31 6 47597672, ideally the same day so we can put it right. We aim to respond within two working days.
10. Liability
We are liable for damage caused by our own intent or gross negligence, and nothing in these terms limits your rights as a consumer under Dutch law. Beyond that, our liability is limited to the amount you paid for the order concerned.
11. Applicable law
Dutch law applies to these terms and to every order.